Scheduling a build
I would like to schedule work or a build how does that work?
Typically we have lead times from 6-12 weeks for most significant projects. Currently this lead time is much farther in advance due to demand. Most builds take between 2-4 weeks. We go to great efforts to start you build on time, on budget as quoted, and finish as promised on the date promised.
What is required to get on the schedule?
A 50% non-refundable deposit is required. This is to cover the parts we order in advance that often times has be ordered 4-6 months ahead of build start date. Since all of our builds are custom to order your deposit allows us to get the parts for your build so we can have the quick turn around we do.
Do you refund deposits?
Deposits are NOT refundable within 90 days of your build date.
Will you reserve a build date?
No, sorry only with deposit for all work on estimate agree upon provided.
Can I supply parts?
Generally no with only a few exceptions with advanced approval. In order for us to finish your build on time and to be able to give the highest quality of service and support we supply all parts with a few exceptions. We also use specific parts that we know are reliable and high quality based on our experience of what works and what doesn't. If you supply parts we may charge extra depending on the specifics.
Do you do work other than complete builds?
Yes we often do install accessories/parts such as electrical systems, solar, tables, swivels seats, Aluminess Accessories, Owl Van Accessories, Adventure Wagon (Customer supplied), fans, Kitchenettes, windows, and other small projects. These still have lead times and subject to deposits to get on our calendar.
Do you provide financing?
No sorry, we do not provide financing and do not accept credit cards to keep costs down.
Do you have a warranty?
We warranty all work and parts for 1 year to original owner. All of the parts we purchase are from authorized distributors so your parts warranty is applicable. Manufacture warranties for parts are subject to their terms and conditions for repair or diagnostics during and beyond this period if applicable and may not include labor, shipping, or removal/install after initial warranty period. All repairs are done onsite, if you cannot get to our shop, we will do our best to help you diagnose and repair/replace away from our shop if applicable remotely. Contact us for more details on our warranty policy.